Unlocking the Power of Your Core Data with OvationCXM and IBM LinuxONE

Accelerate CX Transformation for IBM Z Banks
OvationCXM and IBM LinuxONE provide the foundation for exceptional customer experiences. Connect your core data to our powerful CXM platform and unlock new levels of personalization, efficiency, and growth.

The building blocks for ultimate CX orchestration

Access tools connected to data on your mainframe
Reduce manual effort and costs
Gain real-time insights
Orchestrate seamless customer journeys
Improve operational efficiency
Drive business growth
Strengthen data fidelity
Enhance security
Improve data stability
Access tools connected to data on your mainframe
Reduce manual effort and costs
Gain real-time insights
Orchestrate seamless customer journeys
Improve operational efficiency
Drive business growth
Strengthen data fidelity
Enhance security
Improve data stability
Journeys
• Drag-and-drop builder for business lines. No IT.
• Publish journeys in minutes. Change on the fly.
• Build partner actions in, and trigger automations.
• In-journey AI recommendations and insights.
• Own your brand experience from end to end.

Typical outcomes:
↗10% revenue growth
↗20% increase in product penetration
Learn about Journey Orchestration
Ecosystem
• Real-time partner data sync.
See every interaction anywhere.
• Understand context of partner engagement.
• Monitor journey progress. Solve friction in the moment.
• Instant updates - no stale batch feeds.
• Ecosystem works as unified CX team.

Typical outcomes:
↗75% revenue growth
↗20% drop in operating expenses
↗60% increase in NPS scores
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Artificial Intelligence
• Expanded AI insights from ecosystem data.
• Analytics, enterprise-level to specific journey steps.
• Smarter, faster agent assist.
AI summarizations and next-best actions.
• Plug-and-play, multi-model approach.
Choose best AI model for each use case.
• Data security and response guardrails built in.

Typical outcomes:
↗75% time saved - customer resolution
↗25% increase in agent and manager efficiency
↗360% ROI payback in less than 3 months
Learn More ↗

Use Cases

Householding Views
Segmentations
Customer Summaries
Customer Risk
Personalized Recommendations
Cross-Ecosystem
Journeys
Fraud Detection
Read the Latest News: OvationCXM & IBM Partnership

Discover how OvationCXM and IBM are revolutionizing customer experience. Read the blog post announcing the partnership and explore the benefits for your organization.

Read Now

Want to learn more about OvationCXM’s partnership with IBM LinuxOne?

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