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OvationCXM
is the true CX platform.
to other tools that claim to solve your CX problem.
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Stop throwing the kitchen sink at your customer experience problem.
Your CRM, ticketing software, product analytics tools, emails, spreadsheets, conversation bots, Slack conversations, phone calls and stickies on the wall are *not* designed for connected customer experiences.
Ease of implementation
Low platform maintenance
ADA Compliance
Flexibility & Scalability
Unified case management
Single app panel
Cross-ecosystem journey orchestration
Real-time customer adjustments
Multi-organizational ecosystem collaboration
Fintech Connector Network
Knowledge Management
Knowledge Delivery
Ease of implementation
Low platform maintenance
ADA Compliance
Flexibility & Scalability
Unified case management
Single app panel
Cross-ecosystem journey orchestration
Real-time customer adjustments
Multi-organizational ecosystem collaboration
Fintech Connector Network
Knowledge Management
Knowledge Delivery
Ease of implementation
Low platform maintenance
ADA Compliance
Flexibility & Scalability
Unified case management
Single app panel
Cross-ecosystem journey orchestration
Real-time customer adjustments
Multi-organizational ecosystem collaboration
Fintech Connector Network
Knowledge Management
Knowledge Delivery
Ease of implementation
Low platform maintenance
ADA Compliance
Flexibility & Scalability
Unified case management
Single app panel
Cross-ecosystem journey orchestration
Real-time customer adjustments
Multi-organizational ecosystem collaboration
Fintech Connector Network
Knowledge Management
Knowledge Delivery
Why customers choose OvationCXM
No re-architecture required
Low-to-no code journey orchestration
360° visibility for your teams, your partners and your customer
Priced for value, not by seats
Powerful fintech network effects
A support team like no other
“The platform provided me with the extended workforce nationwide that we needed, along with real time insights into the progress of the project. OvationCXM's customer success team was committed to our success and actually felt like an extension of the team.”
Director of Support, I3 vERTICALS
Answers to some of our most frequently asked questions.
What is the difference between CRM, CSM, Ticket Management and CXM platforms?
We know it can get confusing with all the acronyms, so we’re going to do our best to explain the difference between these systems as clearly as possible.
- Customer Relationship Management (CRM) systems are used by sales and marketing teams to input process and customer data to manage each stage of the sales and marketing funnel.
- Customer Success Management (CSM) systems are used to maintain and control customer profiles, capture customer voice through survey results, feedback and conversations at the end of an experience.
- Ticketing Management systems are built to separate incoming support tickets into clear categories so that they can be organized by priority, team, user and more.
- Customer Experience Management (CXM) systems focus on visibility into the design and orchestration of customer interactions so that CX and support professionals can collaborate more efficiently to support customers at every stage of their journey.
Why can’t I use my CRM system to solve my customer experience problems?
Well, many have tried. And they’ve quickly learned that they are not really solving customer experience problems in the way they may have hoped to. We’ve tackled this frequently asked question in the blog post, “What is the difference between CXM and CRM?”
Why can’t I use my Ticket Management platform to solve my customer experience problems?
Your Ticket Management software is meant to help you categorize incoming support tickets so that your team of agents can appropriately handle customer inquiries. It’s not meant to understand the customer journey, where these journeys may be breaking and where proactive, real-time support is needed to ensure a positive customer experience.
Can I use CXMEngine if I don’t have a CRM system
The short answer: You absolutely can! For a more in-depth answer, check out our blog post, “CXM without CRM? No problem.”
Ready to deliver better customer experiences?
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OvationCXM, DBA of Boomtown Network Inc.