Resources | OvationCXM

Blogs

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Solving Fragmented Customer Journeys in Banking

Banking is complex so its customer journeys are also complex. How can they solve fragmentation and improve CX?

Trends in CX and AI

Our head of product, Alan Finlay, shares his perspective on the CX and AI trends for 2025.

How to Reduce Merchant Attrition and Grow The Relationship

With merchant acquirers losing an estimated $2 billion per year due to merchant attrition and the relative cost of replacing merchants rising, taking steps to curb merchant churn has never been more important.

The Standing Ovation: Executive Video Series

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What's next for CX and AI?

What's ahead for AI-driven customer experience? Our head of product weighs in on the trends he sees and how he expects they will affect banking and other industries. he e

CEO Predictions: Banking, CX and Technology

Listen to this rapid-fire Q&A on banking, CX and technology in the coming year with our CEO Chip Kahn.

CX Year in Review and A Look Ahead with CEO Chip Kahn

In this 2023 CX year in review, Founder and CEO, Alfred (Chip) Kahn, shares his key takeaways from this year and his predictions for 2024.

Videos

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Modernizing Supplier Management in Your Trade Finance Ecosystem

Supplier orchestration using CXM technology helps trade finance teams make operations more efficient and reduces costs.

Quick Demo: AI-Powered Voice Agents for Customer Support

Watch a quick demonstration of an AI voice bot in action, trained on OvationCXM resources.

Webinar: Cut Customer Support Costs in 30 Days with AI Voice Agents

Learn how AI-powered voicebots can slash support costs quickly while enhancing the quality and speed of your customer service in a live webinar, hosted by customer support and voice AI experts.

Case Studies & Customer Spotlights

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Treasury Management Onboarding: Tier 1 Bank

A Top Tier 1 bank overhauls its treasury management onboarding and service with OvationCXM.

Trade Finance: Buyer/Supplier Management

Trade finance supplier management benefits from OvationCXM's journey builder and ecosystem connections to orchestrate onboarding and servicing journeys.