The Business Banking Customer Experience Report

Discover What’s Costing You Business – and How to Fix It

Is your bank or credit union unknowingly pushing businesses away before they even get started?

Our latest research reveals a stunning stat: 1 in 4 businesses abandon onboarding before ever using the banking product they signed up for.

Our new Business Banking Customer Experience Report uncovers the real reasons behind this drop-off—and it’s more than just paperwork. From clunky onboarding to disconnected teams to slow responses and communication gaps, we uncover the hidden CX gaps that frustrate customers and stall growth.

Download the CX Report to explore:

• The biggest pain points at every stage of the business banking journey
• How clients describe the current onboarding and customer support experiences
• What different customer segments really want from their bank or credit union
• How you can win more business - based on responses directly from clients

If you're ready to transform your customer journeys and deter silent churn, our Business Banking Customer Experience Report is your blueprint.