What's next for CX and AI?

AI-Driven Customer Experience Insights and Trends from Alan Finlay

It's harder and harder for bank operational leaders to provide client-centered, frictionless experiences. This exclusive interview with our head of product, Alan Finlay, discusses a variety of topics around AI and automation and how they are reshaping customer experience (CX) in complex industries.

In this video Q&A, you will hear Alan's perspective on AI-driven CX, including:

• Optimizing onboarding with AI: Learn how AI-powered solutions are cutting down the time it takes to onboard times bank customers by addressing the 40% of effort consumed by KYC and account opening, reported by McKinsey.
• The power of connected ecosystems and experiences: Learn how integration of AI into CX management platforms, like OvationCXM, is vital in reducing data silos and creating a singular customer journey no matter how many teams and organizations are involved.
• The impact AI analysis has to transform and improve business operations: Explore how AI insights will revolutionize operations in banking and other industries that rely on mulit-party customer journeys across ecosystems.

AI + CX: Streamline CX, boost NPS and remain competitive ‍

This interview is a must-watch for banking and operations executives looking to harness the power of artificial intelligence to streamline processes, improve client satisfaction, and stay competitive in a data-driven world. [Speaker Name] shares actionable strategies for leveraging AI insights to revolutionize customer and operational efficiency.

Don’t miss out—watch the full interview now to unlock how AI-driven CX transformation can future-proof your business.