Founder and CEO, Alfred (Chip) Kahn, reviews CX developments in 2023 and looks ahead to predictions for 2024. He also shares what he expects for the future of tech SaaS companies and the challenges of leading as a CEO in this current business environment.
In the video, he talks about:
1. The most surprising thing in CX in 2023. (Hint, AI might be mentioned!)
2. Predictions for 2024 for the customer experience industry
3. The disconnect between customers and brand perceptions about customer service quality
4. Chip's predictions for tech/SaaS companies in 2024
5. AI caution around B2C vs. B2B use cases
6. Why OvationCXM sees journey orchestration and ecosystem connectors as the path to optimize CX
7. Why choose OvationCXM over other technologies in 2024?
8. How OvationCXM fits with marketing automation and other technologies
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