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At OvationCXM, we take pride in offering top-notch nationwide field services, catering to both the United States and Canada. Our dedicated team of highly skilled field service technicians is equipped to handle a diverse range of tasks, including in-store merchant technology, network management, and low-voltage cabling services.
Field Services Coverage in the United States
In the United States, our efficient operations allow us to reach major cities for installations within a 7-day timeframe. For select metropolitan areas such as New York City, Miami, Los Angeles, and others, we offer even faster response times, often providing same-day service for urgent break-fix requirements.
Canadian Presence
Our footprint extends to Canada, where we maintain a strong presence with field representatives strategically located in Vancouver, Calgary, Edmonton, Winnipeg, Ottawa, Halifax, Toronto, and Montreal. It's important to note that in Montreal, specific laws around payment devices and the need for French-speaking support may necessitate further discussion. Unfortunately, at OvationCXM, we do not currently have the capacity to provide consistent French-speaking customer service.
Flexible Service Agreements
We offer flexible service agreements to meet your unique needs. Clients can opt for a pay-as-you-go arrangement or choose a monthly minimum plan, which includes access to a dedicated project manager and reduced hourly rates for our field technicians. Rest assured, all our project managers are full-time employees, and our field technicians are W9-certified, subject to rigorous background checks and ongoing performance evaluations by both our partners and customers.
Streamlined Communication and Scheduling
Our state-of-the-art mobile application, similar to the Uber Drivers App, enables seamless communication between our field technicians and the OvationCXM team. Jobs in their area can be broadcasted through the app, allowing technicians to accept or engage with a project manager as needed. In remote or challenging areas, our dedicated scheduling team liaises with technicians to negotiate travel logistics and fees. Additionally, to ensure quality assurance, our project managers conduct video check-ins and check-outs for every job.
Field Service Experience You Can Trust
Managing onsite field services in the local merchant environment can be complex, with multiple variables to consider. Balancing merchant expectations, partner requirements, and technician quality requires expertise, and our team possesses over 10 years of invaluable experience.
We have successfully collaborated with some of the largest fintech companies in the industry, including Square, Lightspeed, Toast, SpotOn and many more. Our extensive portfolio also includes partnerships with renowned brands such as Shake Shack, RevPizza, Chopt Salad, North Face, Vans and others.
With over 20,000 completed installs under our current team, we are committed to delivering excellence in every service we provide. Contact us today to experience the difference our seasoned professionals can make in optimizing your field services needs across the United States and Canada.
To learn more, reach out to [email protected]
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