Platform
How it works
CXM platform overview
Journeys
Design & manage customer journeys in real time
Ecosystem
Guide CX across multiple providers
Artificial Intelligence
Embedded intelligence & automation
More CXM Tools
Other tools to supercharge CX delivery
CX Services
AI-enabled remote and field activation services
Solutions
Enterprise & Regional Banking
Drive deposits, retention & revenue
Community Banks
Simplify technology onboarding & adoption
Fintechs
Learn about our Fintech Connector Network
IBM & OvationCXM
Learn more about our partnership
Payments & Commerce
Fast ROI with on-brand experiences
Retail & Consumer Goods
Back-office operations CX at scale
Healthcare & Life Sciences
First aid for a complex CX ecosystem
Resources
About
About Us
See our mission and values
Newsroom
Keep up with the latest news in CX
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How OvationCXM works
Orchestrate complex banking and payment operations
Request a demo
Journeys delivers powerful results
Onboarding
Streamline onboarding with automated workflows, personalized communication and integrated partner connections. Reduce time-to-value and increase early adoption.
Activation
Drive product adoption and engagement with advanced analytics, personalized content delivery and proactive support. Ensure customers realize the full value of your offering.
Adoption
Foster ongoing engagement and expand product usage using powerful dashboards, journey insights and proactive engagement. Maximize customer lifetime value.
Retention
Proactively identify and address potential churn risks with churn prediction tools, automated alerts, customer surveys and personalized outreach. Strengthen customer relationships and maximize retention rates.
Advocacy
Build stronger customer relationships through continuous feedback and process improvement. Capture valuable insights, identify areas for enhancement and demonstrate your commitment to customer satisfaction.
Expansion
Unlock new revenue opportunities with data-driven insights into customer needs. Identify upsell and cross-sell potential, deliver targeted offers for relevant banking products, and personalize the upgrade experience.
Why use our CXM platform?
More Visibility
See data across partner organizations and systems.
More CX insights
Expanded customer data fuels deeper AI analytics.
More Control
Your customer. Your brand. In every interaction.
More Agility
No code. Build and adjust journeys in minutes.
Transform your journeys, own your brand and reap the benefits.
Request a demo.
Learn more about CXMEngine
Your Partner in CX Orchestration
We provide the tools and technology you need to connect all your customer data, personalize interactions across every channel, and orchestrate seamless journeys that delight your customers and drive business growth.
CX Manager
All customer cases. One screen. Never lose track of details.
Knowledge
AI-sourced. From your resources. Eliminate "I don't know."
CX Services
Add remote or on-demand field support, not headcount.
CX Connect
Make it easy to find knowledge or virtual help in the the moment.
Ready to see OvationCXM in action?
Contact Us
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