Streamline complex treasury product setups—from ACH and RDC to liquidity, wires, and fraud tools—with AI-powered journey orchestration, unifying customer data, teams and vendors into one efficient workflow.

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53% of commercial banking clients have abandoned Treasury Management product onboarding in frustration. Source: OvationCXM Business Banking Customer Experience Report.
Read Our Treasury Management CX Research
Clients can eliminate 20% of onboarding steps, which today take an average of 15 days.
Solve a key customer complaint by providing visibility to the client at every journey step, reducing inquiries and frustration.
Automated data collection & aggregation reduce re-keying and errors, improving accuracy across treasury account setups.
Accelerate time-to-revenue and fee income plus retain more clients by moving them through onboarding more easily.
*McKinsey & Company, Financial Services Practice, 2024.
Faster Journey Completions
Reduction in Support Calls
Lower Operating Costs
Increase in Revenue
Boost in Service Visibility
Learn about our CXM platform for Treasury Management.
Workflow and process-management platforms automate internal tasks. Journey orchestration connects the entire lifecycle and ecocystem that delivers a product or service. That includes every internal and external team, systems and customer interactions from end-to-end. Journey orchestration goes beyond improving one process in isolation; it improves the onboarding and servicing journey flow as a whole which is how customers experience the bank. From core banking to payments and partner platforms—all of it is connected, so banks have full visibility to better serve customers, and customers have real-time updates on their status.
Banks rely on multiple partners—core processors, payments vendors, and fintech integrations—to deliver treasury services. Orchestration platforms give operations teams a single view of all vendor touchpoints, tracking turnaround times, issue ownership and SLA compliance. This shared visibility ensures partners meet commitments and clients receive a seamless experience.
OvationCXM uses embedded AI to automate and optimize how treasury onboarding and servicing flows work. Our AI empowers bank teams to speed up servicing, with tools like case and customer summarizations, suggested responses, on-demand knowledge delivery on TM products and processes and suggested next steps. AI automation tools can trigger steps, capture data, send communications and more in journeys, removing manual processes. Finally, by unifying customer interaction data from the ecosystem, our AI has more information to generate valuable insights on journey effectiveness and areas to improve that may be hidden.
OvationCXM’s AI learns from every interaction to turn manual treasury operations into more automated, efficient processes that improve treasury management CX.
OvationCXM doesn’t replace core or payments systems—it connects them and facilitates data sharing so TM teams can manage the full onboarding or support journey without blind spots that frustrate customers and slow progress. Through APIs and data orchestration, banks can integrate multiple treasury platforms, automate handoffs between them, collaborate and get updates from partners without long phone queues or email threads and view client data in one place.
Yes, any banking product that involves a complex ecosystem of internal and external partners and technologies can and should be modernized with OvationCXM's powerful orchestration tools and ecosystem connectors. Explore other business banking lines of business: merchant services, trade finance and commercial card journey orchestration.