CXM Platform Overview

Do you have the following customer experience delivery challenges:

1. Inability to see interactions with ecosystem partners who are working with your customers?

2. Hard-coded customer journey flows that are rigid and hard to change with customer needs or market opportunities?

3. Increased support costs and volume that leads to customer frustrations - and even walking away mid-journey?

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OvationCXM's platform was built specifically to manage CX in complex ecosystems. It threads togehter all of the organizations, platforms and people that work with a shared customer by connecting the ecosystem in real time. That shared information fuels AI insights and automations, which drive more effective journey building with our no-code tool.

Read how KeyBank has used our platform to achieve business outcomes like:

• 10% more revenue

• 25% less operating costs

• 60% higher NPS scores

• 20% more product penetration