Field Services and Activation

Struggling to manage on-site technical support for your customers' POS systems or other equipment? OvationCXM offers a comprehensive solution for businesses seeking high-quality field services with our field activation network. With over 10 years of experience, we take the burden off your shoulders by providing:

• Nationwide Network of Skilled Technicians:  Our extensive network of background-checked technicians ensures rapid and efficient on-site support for your customers.
• In-house Project Management:  Experienced project managers handle all aspects of field service scheduling and coordination, keeping you informed every step of the way. We keep in close touch with field technicians, supporting them and ensuring they have the information and resources they need to solve the needs of your customers.
• Streamlined Communication and Coordination with CXMEngine:  Our proprietary CXMEngine platform acts as a central hub for field service scheduling, collaboration, and communication. You'll always have real-time visibility into your service requests.
• Faster Time to Revenue:  The sooner you can get customers activation and using your solution, the sooner you'll begin to realize revenue. We help accelerate that timeline.

Supported Equipment: OvationCXM provides expert on-site technical support for a wide range of low voltage use cases and equipment, including:

• Cloud POS hardware
• Receipt printers (Network/Bluetooth/USB)
• Kitchen printers (Network)
• NIC replacement
• Routers & Cabling
• Credit card terminals (Network/Bluetooth/USB)
• Kitchen display systems (KDS)
• Networking & configuration
• Wireless access points (WAPs)
• Kiosks
• Server racks

Elevate your customer experience and boost your bottom line using about our comprehensive field activation network. Post activation, we also provide 24/7 white labeled, remote support to end users, using our CX platform, to expand support hours and capacity without the need to expand head count. Learn more about our CX Services.

For more details and pricing on field services, contact us.