Banking

Banking and Customer Experience in 2023

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Our head of FIs, Vaneet Grewal, sat down to share his thoughts on banking and CX in 2023, including:

• The current state of banking digital transformation

• Challenges banks face innovating with micro-services and complex ecosystems

• Why CXM technology is so well suited to banking

• His prediction for customer experience trends to watch in 2023

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Banking and Customer Experience in 2023

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