The Urgency of CX Transformation in 2023

With more than 30 years of experience leading merchant services and revenue operations in enterprise banking and fintech, Glen Kelley, Chief Revenue Officer of OvationCXM, shares his views on the state of CX today and the use of CXM technology to manage the growing complexities of partnerships that lead to crowded and disconnected ecosystems.

He covers:

1. Why CXM is especially well suited for financial services companies.

2. Why companies should invest in CXM in an economic downturn.

3. Six things all organizations should look for when investing in a CXM solution.