Customer Journey Mapping Series

Journey Mapping Best Practices

 Journey Mapping Best Practices

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What is a customer journey? How do you begin mapping the continuum of your customer's experience with your organization to gain insights?

This video, hosted by OvationCXM experts, Tim Attinger and Tyler Gerber, will walk through journey mapping best practices that include:

  • Five truths of customer journeys
  • How to understand the current state of the customer life cycle and move to an ideal state

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